Delete your Bilhetix account

In the app

1. Sign in to your account.
2. Tap the menu in the top right corner, then My details.
3. At the bottom of the screen, tap Delete my account.
4. Confirm with your password and the code we send to your e-mail.

On the website

Sign in and open My account › Delete account. The confirmation is the same: password and a code sent by e-mail.

No access to your account

Write to [email protected] from the registered e-mail asking for deletion. We reply within 15 days.

What is deleted

• Account access: login e-mail, password and open sessions.
• Devices registered for notifications and the app unlock.
• Saved cards and login connections.

Deletion cannot be undone. The e-mail and CPF become free for a new registration.

What is kept, and for how long

Data from purchases already made (name, CPF, date of birth, address, orders and tickets) is kept for up to 10 years to meet tax and legal obligations and so that tickets already issued remain valid at the entrance. It can no longer be accessed by logging in.